Verizon says Fios internet should be returning to normal in the Northeast after disruptive outage

Illustration by Alex Castro / The Verge

Verizon says that it has resolved issues with Fios, its fiber optic network, that affected many locations in the Northeastern US for hours on Tuesday. The company says that things should be returning to normal, but a fiber cut in Brooklyn may mean that some might still be without service.

Users began reporting problems with Verizon on Downdetector shortly after 11AM ET, and the volume of reports peaked at more than 22,000 on Tuesday. Hotspots for problems on Downdetector’s outage map for Verizon included Boston, New York City, Washington, DC, and more. A few Verge staffers experienced outages as well, though one in Brooklyn still doesn’t have service.

“An internet issue impacting the quality of our Fios service throughout the Northeast…

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