Verizon is recalling 2.5 million hotspots that could overheat and cause burn or fire damage

Illustration by Alex Castro / The Verge

Verizon said Thursday it is working with the Consumer Product Safety Commission (CPSC) to recall 2.5 million hotspot devices after an investigation found the devices’ lithium-ion batteries could overheat and pose fire and burn hazards.

The Ellipsis Jetpack mobile hotspot models MHS900L, MHS900LS, and MHS900LPP were imported by Franklin Wireless Corp. and sold between April 2017 and March of this year, according to the CPSC. The model numbers are all for the same device but vary depending on how the customer purchased the device — through a consumer prepaid or postpaid plan.

“The safety of our customers is our highest priority,” Verizon said in a statement. “We are taking the situation very seriously, and we are working diligently to…

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