Slack starts 2021 with a massive outage

Illustration by Alex Castro / Th

Slack is down on the first full work day of 2021. The company said Monday morning “Customers may have trouble loading channels or connecting to Slack at this time. Our team is investigating and we will follow up with more information as soon as we have it. We apologize for any disruption caused.”

Users began reporting issues around 10AM ET, and the company posted its first status update about the problem at 10:14AM.

At first, Slack was reporting issues with connecting to the service and messaging. An update on its status page at 11:20AM ET upgraded the situation to a full-blown outage, with all aspects of Slack— including log-ins, messaging, calls, and connections— showing as unavailable. “All hands are on deck on our end to further…

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