Simple bank shutdown goes awry leaving customers without account access

The online bank Simple shut down on Saturday and was supposed to seamlessly transition customers’ accounts over to its parent company, BBVA. But instead, many users found themselves unable to access their bank account at all, as BBVA’s website returned an assortment of error messages, from “system error” to warnings that their account information was mismatched.

The transition has gone so poorly that BBVA’s US website now opens on a large red banner warning users of extended customer service wait times. Anyone who visits the Simple transition page will see a different red banner, apologizing for the issues.

“To Simple customers converting to BBVA: This has not been a good conversion experience for many of you,” part of the message reads….

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