MEIZU is neglecting global customer support

meizu

Meizu Technology used to be lead China’s smartphone industry. But, the company is consistently failing to maintain its superiority against its competitors. Recent years have resulted in considerable loss to Meizu’s sales. Since the last year, the company began to streamline its portfolio with smartphones that are more attractive to customers, such as the Meizu 15 series to the Meizu 16 series, and even the controversial Meizu Zero project. However, despite launching devices that are on par with the competition, the Chinese company is failing miserably in one aspect: Delivering proper support, and software support for customers outside of China.

Meizu is failing their customers

It is safe to say that it would be horrible for a user to place trust in a brand, with so many other choices in the market, expecting minimum support. To top it off, the user is stripped of that hope of minimum support too. Hurts just to feel it, doesn’t it? According to a report from a Meizu owner and reseller in France, the Meizu 15, that was released in April 2018, never received any update for Global users. Upon sheer dissatisfaction with Meizu’s responses, the user posted his indignation towards Meizu’s support team. Surprisingly, the post was hidden by the Forum admins after getting more than 400 comments and 7,000 views in just 12 hours. If only they could be as prompt in catering customer support.

Meizu 15

Last year, the Meizu 15 was released on April 22. The phone comprised of a Snapdragon 660 chipset, 4GB RAM and 128GB Internal Storage. The handset came with noticeable camera capabilities. It consisted a dual rear-camera setup composed of a 12 MP f/1.8 + 20 MP sensor. The sensor offered dual pixel PDAF, Laser AutoFocus, and OIS. On the top of 5.46-inch AMOLED (1080 x 1920 pixels, 16:9 ratio) display the company equipped a 20MP front camera for selfies. Unfortunately, it came with the 3-year-old Android Nougat 7.1.2 with Flyme 7 running atop. Since its release, Global customers have been waiting for a software update, that unfortunately, never came.

meizu
IMAGE SOURCE: GSM Arena

USER FEEDBACK

Hello there, I have lived in France for a long time and I’m a Global user of Meizu Smartphones. At the same time, I am a Meizu Smartphone Dealer in France and Europe. Meizu Smartphones are favored for their quality, but Meizu is strongly criticized overseas becuase the Global version has never been updated. For example, I currently have a Meizu 16th Phone, which almost a year after it was released, only received one minor update that fixed just one bug. In addition, the Flyme Global Forum (http://forum.flymeos.com) is currently closed. The Administrator no longer communicates with us, no one collects bug feedback or suggestions. Forum Administrators from all private groups have told us that the Meizu International Department is almost dead and developers no longer care. We have many key errors still waiting to be fixed. As a dealer and fan of the company, I have seen the situation worse and worse over the years. If no action is taken, Meizu will lose all its dealers in Europe because customers need good Software Support.

Then my question for the Administrator is: What is the plan for Flyme Global or Global Users to improve this terrible situation? Can you give us at least one updated roadmap? Will the Global Flyme forum be closed?

Thank You

Alexander.

Alexander, along with the other 400 users, is hoping that this situation does not remain unanswered. Let’s hope that Meizu doesn’t let its customers, and in other words supporters, without a proper answer. Provides them the support that they were hoping for when they decided to spend their valuable money in a Meizu smartphone. After all, the Chinese firm can keep releasing new devices with new technologies and eye-catching design. But, if they don’t fix this situation and lack of transparency, it will lose customers and enthusiasts.