Facial recognition software used to verify unemployment recipients reportedly doesn’t work well

Illustration by Alex Castro / The Verge

The facial recognition program used by nearly two dozen US states to to verify people seeking unemployment benefits is working inconsistently, leading to many people being denied benefits or having their applications put on hold, Motherboard reported.

The identity verification service ID.me is intended to help reduce unemployment fraud, and uses biometric data and official documents to verify people. But according to Motherboard, some who have applied for unemployment have reported that ID.me has failed to identify them correctly, and that they have had difficulty reaching someone at ID.me to remedy the problem.

ID.me didn’t immediately reply to a request for comment Saturday, but the company’s CEO Blake Hall told Motherboard in an…

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